Help Center
How Can We Help?
Our support team is here to help you succeed. Find answers, submit tickets, or reach out directly.
Get Help
Contact Our Support Team
Choose the support channel that works best for you.
Email Support
Send us a detailed message and our team will respond within 4 business hours.
Response: < 4 hours
24/7
Live Chat
Chat with our support team in real-time for immediate assistance.
Response: < 2 min
Mon-Fri, 9AM-6PM PST
Phone Support
Talk directly with our technical support specialists.
Response: Immediate
Mon-Fri, 9AM-6PM PST
Submit a Ticket
Submit a detailed support request with attachments and track its progress.
Response: < 8 hours
24/7
Plans
Support Plans
Every engagement includes support. Choose the level that fits your needs.
Basic Support
For projects on our Starter plan.
Email support
48-hour response time
Business hours only
Bug fixes & minor updates
Priority support
Phone support
Dedicated account manager
Recommended
Priority Support
For projects on our Professional plan.
Email & live chat support
4-hour response time
Extended business hours
Bug fixes & feature requests
Monthly health check
Dedicated account manager
Premium Support
For projects on our Enterprise plan.
All channels (email, chat, phone)
1-hour response time
24/7 availability
Bug fixes & feature requests
Weekly health check
Dedicated account manager
Quarterly business reviews
FAQ
Frequently Asked Questions
Quick answers to common support questions.
What are your support hours?
Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM PST. Enterprise customers with premium support get 24/7 coverage across all time zones.
How do I submit a support ticket?
You can submit a support ticket through our contact page by selecting 'Support' as the department. Include as much detail as possible, including screenshots, error messages, and steps to reproduce the issue.
What is your response time SLA?
Response times depend on your plan: Basic (48 hours), Priority (4 hours), and Premium (1 hour). These SLAs apply during business hours unless you have 24/7 premium support.
Do you provide emergency support?
Yes, our Premium support plan includes 24/7 emergency support for critical issues. For other plans, emergency support can be arranged on a case-by-case basis with additional fees.
Can I upgrade my support plan?
Absolutely. You can upgrade your support plan at any time by contacting your account manager or reaching out to our sales team. Upgrades take effect immediately.
Do you offer training and onboarding?
Yes, we offer comprehensive onboarding sessions for all new projects. This includes technical documentation walkthroughs, team training, and a dedicated onboarding specialist for Enterprise clients.
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